FREE shipping on all AU orders $125 and over

Shipping & returns policy


Standard Shipping is FREE Australia wide for orders $125 and over

  • Standard shipping $11
  • Express shipping $14
  • International shipping $25 

All Australia Post shipping comes with a tracking number, which will be emailed to you once your order has been dispatched, along with your order confirmation.

Orders can be tracked online, by visiting

Delivery time:

All purchases will be shipped between 1-3 business days (excluding weekend and public holidays) of placing the order.

Depending on your location, orders in the express post network will be delivered within 1-3 business days after dispatch. Orders outside of the Express Post Service network will be delivered within 3-10 business days after dispatch. Please keep in mind that once your goods leave us they are in the hands of Australia Post. 



  • We want you to be happy with your Tokens of Love Jewellery purchase.
  • Change of mind

If for any reason you are not satisfied please email us at within 5 days of receiving your goods to discuss the issue, and arrange an exchange. 

Returns must be sent back within 3 days of receiving your authorisation email, unworn and in original packaging. Cost of return shipping is at customers expense.

Please include a note with your name and order number.

Items that are a change of mind will require a prepaid satchel to be included into the return of goods, and be self addressed, to process the exchange.  

Sale items are not returnable and are only accepted if items are faulty.

Earrings cannot be returned due to hygiene reasons. 

  • Incorrect or faulty items

Incorrect or faulty items will either be refunded, repaired or replaced at the discretion of Tokens of Love Jewellery and sent back with free shipping. 

Due to most of our jewellery being handmade, and made in small batches, an exact replacement of your piece may not be available. If we cannot provide a replacement or repair that you are happy with, we will refund the amount of the purchase receipt to the credit card or PayPal account used in the transaction.

  • Refunds, repairs and exchanges can not be processed or guaranteed until the items have been returned and inspected.
  • We do not refund initial shipping charges for items returned, other than for faulty items.
  • Please note that Tokens of Love Jewellery cannot be held liable for any items that may be lost in transit when returning good.
  • Please allow up to 3 business days for returns to be processed.